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Room Service Representative - Brighton Medical Center Portland
Portland, ME
Job Description
Summary
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This position reports to Brighton Medical Center and answers calls for patients at Maine Medical Center. Schedule is Sunday - Monday 7:00am -3:30pm, additional 4-hour shift is flexible.
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Position Summary
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Facilitates quality customer service for patients, patient's family, and support staff for all nutritional needs. Responsible for coordinating meal service, working closely with all patient caregivers. Triages issues to appropriate Nutrition personnel, allowing for prompt intervention. Provides primary contact between patients in assigned areas and Nutrition Services with Room Service meal selections or assisting patients with meal selection using a Bedside menu entry tool. On assigned units delivers and picks up meal trays. Assists with other nutrition related tasks. Serves as Department Customer Service Advocate. The work is performed at a high degree of independence.
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
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Education: A high school diploma or equivalent is preferred in order to compare menus to physicians' orders, and review menus with patients.
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License/Certifications: N/A
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Experience: Approximately 1-6 months' on-the-job experience necessary in order to gain understanding of meal/nourishments' preparation and nutritional value, learn to modify menus in compliance with Nutrition Manual, and learn hospital policies and procedures.
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Must demonstrate aptitude of basic computer skills i.e., Microsoft word, internet, and ability to navigate between multiple applications that are required for the job. Ability to process and deliver unit nourishment meal items.
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Ability to concentrate and pay close attention when comparing menu selections to physicians' diet orders, and making substitutions to diets.
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Knowledge of Quality Improvement principles.
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Interpersonal skills necessary in order to communicate effectively with Nursing staff, other department personnel, and patients.
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Basic analytical skills necessary in order to ensure patient meals comply with physicians' order.
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Ability to deliver and pick up all patient meal trays, which requires lifting and carrying.
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Additional Information
Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and quality of life in Portland.MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
0 to 1 year
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