Summary

What we do here changes the world. Working together so our communities are the healthiest in America. That's where you come in.

Once you join us you won't want to leave. We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• Paid Time Off (PTO): The longer you stay, the more time off you'll accrue!
• Life & Disability Insurance
• Paid Family Leave
• Tuition reimbursement
• Build your future with our awesome retirement/pension plan!
• Wellness programs that include: Health and well-being, employee assistance, financial and emotional well-being, healthy payback programs and much more!

How did we become recognized as one of America's Best Large Employers in 2022 by Forbes? It's simple: we believe in investing in our care team.

• You're valued. In 2021 alone, MaineHealth invested over $100 million in compensation for our team.
• Your safety comes first. We prioritize the health and safety of all care team members, providing appropriate personal protective equipment, testing and access to additional wellness benefits.
• Your career matters. Learn and grow with MaineHealth through our training and education opportunities.

Your Role:

Under leadership direction, the Team Lead for LMP Ambulatory Scheduling and Registration will work to support, educate, and train Patient Service Representative's (PSR) and Customer

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. 1. Education: High school diploma or general education degree (GED) preferred but not required.
   2. License/Certifications: N/A
   3. Experience: Call Center or Patient Access experience required. Two years' Patient Service Representative/Customer Service Representative experience preferred, but not required. Experience in a health care setting preferred.
   4. Knowledge of practice procedures.
   5. Knowledge of customer service concepts and techniques.
   6. Skills in planning, organizing, delegating and supervising.
   7. Excellent organizational skills with the ability to accomplish multiple tasks.
   8. Excellent communication and interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing.
   9. Strong computer skills
   10. Ability to maintain confidentiality.